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Direct answer

Start with the symptom, check whether the issue affects one app or the whole phone, then try reversible fixes before any reset.

Last checked · See sources ↗

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01

Choose the symptom

  • Battery, charging and heat need different checks.
  • Connection failures should be separated into Wi-Fi, cellular, SIM/eSIM and Bluetooth.
  • Keep a backup before any action that may remove settings or data.
02

A safe order

  • Confirm the scope and any service outage.
  • Try settings and a normal restart, then reassess.
  • Use reset or repair only when the earlier checks justify it.
Phone Battery Draining FastPhone Won't ChargePhone OverheatingWi-Fi Not WorkingBluetooth Not WorkingPersonal Hotspot Not WorkingeSIM Not Working

Sources & verification

Last checked: . Official guidance is the primary source. Steps can differ by model, carrier and software version.

  1. Get the most life from your Android device's battery ↗Google Android Help · 2026-09-26 · PH2-GOOGLE-BATTERY
  2. Fix internet connection problems on Android devices ↗Google Android Help · 2026-09-26 · PH2-GOOGLE-INTERNET