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eSIM Not Working

Direct answer

Check whether the carrier activated the line and whether the correct eSIM is enabled. An eSIM transfer is carrier-dependent.

Last checked · See sources ↗

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01

Quick checks

  • Verify the line appears in SIM settings.
  • Test calls, SMS and mobile data separately.
  • Check whether the prior phone's line still works.
02

Safe next steps

  • Restart and reconnect to Wi-Fi.
  • Use the official device transfer or carrier activation flow.
  • Contact the carrier if activation remains stuck.
03

Before a reset or repair

  • Keep the old working eSIM until the new phone can call, text and use mobile data.

Sources & verification

Last checked: . Official guidance is the primary source. Steps can differ by model, carrier and software version.

  1. Transfer a SIM to a new phone ↗Google Pixel Help · 2026-09-26 · PH2-PIXEL-ESIM
  2. Get a SIM or eSIM and add it to a Pixel phone ↗Google Pixel Help · 2026-09-26 · PH2-PIXEL-ADD-ESIM

Keep going

Transfer an eSIMMobile Data Not Working