PHONEHELP / FIX

Wi-Fi Not Working

Direct answer

Check whether the network fails on this phone only, then reconnect and restart before resetting network settings.

Last checked · See sources ↗

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01

Quick checks

  • Test another website and another device on the same Wi-Fi.
  • Check whether mobile data still works.
  • Look for a router outage or sign-in page.
02

Safe next steps

  • Toggle Wi-Fi off and on, then reconnect to the correct network.
  • Restart the phone and router if you control it.
  • Forget and rejoin the network only after confirming the password.
03

Before a reset or repair

  • If these checks do not change the symptom, consult the manufacturer's support before a reset.

Sources & verification

Last checked: . Official guidance is the primary source. Steps can differ by model, carrier and software version.

  1. Fix internet connection problems on Android devices ↗Google Android Help · 2026-09-26 · PH2-GOOGLE-INTERNET