Quick checks
- Note whether heat began during setup, charging, navigation or gaming.
- Check for a cooling or charging-on-hold message.
- Inspect for swelling, damage or an unusual smell without opening the phone.
Safe next steps
- Move out of direct sun and pause use.
- Unplug the charger and close demanding apps.
- After cooling, update the system and affected app.
Before a reset or repair
- If swelling, damage, unusual smell or persistent extreme heat is present, stop use and seek qualified service. Never use ice, water or a freezer.
Sources & verification
Last checked: . Official guidance is the primary source. Steps can differ by model, carrier and software version.
- Cooling down popup appears on Galaxy phone ↗Samsung Support · 2026-09-26 · PH2-SAMSUNG-THERMAL
- If a Charging On Hold notification appears ↗Apple Support · 2026-09-26 · PH2-APPLE-THERMAL