Bluetooth Not Working

Identify the failure

Confirm Bluetooth is on and the accessory is powered, charged and near the phone.
If the device has never paired, put it in its manufacturer's pairing mode; being powered on alone may not make it discoverable.
If it appears as saved but will not connect, check whether it is connected to another nearby phone or computer.

Turn Bluetooth off and on, then restart the phone and accessory.
On Android, open Bluetooth settings and use Pair new device for a new accessory; saved devices stay paired until removed.
On iPhone, keep the Bluetooth settings screen open while pairing and follow the accessory maker's instructions.
For a previously paired accessory, forget and pair it again only after checking the accessory's own reset procedure; this removes the existing pairing.

If the connection drops repeatedly, check whether the accessory is switching to another paired device and compare a short test with that other device out of range.
A successful connection does not prove that the car or headset supports every call and media function.
Check the accessory's selected audio route and its own volume; consult its manual for supported Bluetooth functions.
Seek manufacturer support if the accessory also fails with other phones or if the phone fails with several known-working accessories.

Last checked: September 26, 2026. Official guidance is the primary source. Steps can differ by model, carrier and software version.