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Mobile Data Not Working

Direct answer

Confirm the carrier line, signal and account status before changing APN or resetting network settings.

Last checked · See sources ↗

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01

Quick checks

  • Turn off Wi-Fi to test mobile data directly.
  • Check whether calls and texts work on the same line.
  • Check the carrier's outage and plan status.
02

Safe next steps

  • Toggle mobile data and airplane mode once.
  • Restart the phone.
  • Check that the intended SIM/eSIM is selected for data.
03

Before a reset or repair

  • Do not delete the only working eSIM while investigating connectivity.

Sources & verification

Last checked: . Official guidance is the primary source. Steps can differ by model, carrier and software version.

  1. Fix internet connection problems on Android devices ↗Google Android Help · 2026-09-26 · PH2-GOOGLE-INTERNET
  2. Transfer a SIM to a new phone ↗Google Pixel Help · 2026-09-26 · PH2-PIXEL-ESIM

Keep going

eSIM Not WorkingWi-Fi Not Working