PHONEHELP / PLATFORM

Samsung Find Guide

Direct answer

Samsung Find and SmartThings Find can locate or lock an eligible Galaxy phone; erase is a later decision.

Last checked · See sources ↗

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01

Quick checks

  • Sign in from a trusted device.
  • Check whether the phone meets Samsung's account and connection requirements.
  • Do not visit a suspected thief's location.
02

Safe next steps

  • Locate and lock the device.
  • Ask the carrier to protect the line if needed.
  • Consider erase only after backup and recovery implications are clear.
03

What to verify

  • If these checks do not change the symptom, consult the manufacturer's support before a reset.

Sources & verification

Last checked: . Official guidance is the primary source. Steps can differ by model, carrier and software version.

  1. How to locate your lost Samsung Galaxy phone or tablet ↗Samsung Support · 2026-09-26 · PH2-SAMSUNG-FIND